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STORE POLICY

Customer Care

Ebalut.com aims to be Bohol and the Philippine's most customer-focused online shop.

Privacy & Safety

Privacy

Your privacy is important to us. This privacy policy describes the online information practices which we Ebalut.com ('we', 'our') employ in relation to the information which you, our customers ('you', 'your'), provide when using the www.ebalut.com site ('Website').

It is important that you read this privacy policy together with any other notice which we may provide you on specific occasions when we are collecting or processing your personal information, so that you are fully aware of how and why we are using your information, and the legal rights that you have.

The Information we Collect

As part of you using our Website and during the course of us providing products and/or services to you, we may collect, use, store and transfer the following types of information about you:

  • Identity information including your first name, last name, marital status, title and gender.

  • Contact information including your address, e-mail address and telephone numbers.

  • Financial information including bank details and credit/ debit card information.

  • Technical information including your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and other technology on the devices you use to access our website.

  • Profile information including your username and password.

  • Communications information including your correspondence with us and any feedback that you provide us with.

How and when do we collect your personal information?

We collect the majority of the personal information that we process about you directly from you when you provide this information to us by:

 

  • registering on the Website for an online account or otherwise contact us to obtain information relating to us or our products and/or services;

  • placing orders on the Website;

  • updating the 'Your Online Account', 'Your Address Book' or 'Your Order Details' section of the Website; and

  • communicating with us by phone, e-mail or otherwise, or when you complete a questionnaire or competition entry form

  • subscribing to our e-newsletter

We may also collect technical information when you access and interact with the Website (see the section below on “How do we use cookies?”).

We do not collect data from people under the age of 16 and we will delete such data if we are informed we hold it.

Information from other sources

We may also receive personal information about you from various third parties that we engage in order to assist us with providing products and/or services to you, including:

  • delivery and address information from our carriers who deliver products to you;

  • marketing information from marketing companies who send customer communications and direct marketing materials on our behalf;

  • data analytics information from companies that provide us with data analytics services; and

  • information on your account, payment and credit history, including information from credit bureaus and sources we use to process payments.

If we request that you do so and you fail to provide information to us, we may be prevented from exercising our rights and obligation and, in particular, we may be prevented from providing the products and/or services that you have asked us to provide. For example, if you fail to provide us with your full address details, it may not be possible for us to fulfil your delivery, or if you fail to provide us with your payment details then we will not be able to process payments for our products and cannot therefore supply them to you.

How we use your personal information

We use your personal information for the following purposes:

  • to register you as a new customer;

  • to respond to your enquiries and complaints, and to manage our relationship with you;

  • to handle orders, deliver items and process payments;

  • to communicate with you about updates, orders, products, services and promotional offers;

  • to update our records and maintain any online account you may have with us;

  • to administer and protect our business and this site, including to prevent or detect fraud or abuses of our Website;

  • for market research, reporting, analysis and modelling so as to improve the products and services we provide;

  • to comply with our financial record keeping obligations;

  • to use data analytics to improve our website, products, services and user experiences; and

  • to enable third parties to carry out technical, logistical or other functions on our behalf.

By law, when processing your personal information we are required to have a ‘legal basis’ to do so. A legal basis is essentially a legal justification for processing your personal information. The legal basis we use to process your personal information will generally be one or more of the following:

  • to enable us to perform the contracts that we have with you to supply you with products and/or services;

  • where it is necessary for our legitimate interests in administering and managing our relationship with you, providing you with products and/or services, and running our business lawfully and effectively; or

  • to enable us to comply with a legal or regulatory obligation.

Sometimes we may ask for your consent to use your information for particular purposes (e.g. to send you marketing communications). Where we do so, this consent will be our legal basis for our use of the information. You can withdraw your consent at any time and we will then stop processing your information for that purpose. If you wish to withdraw your consent, then please contact us using the details at the end of this notice.

For more information on the specific legal basis we are relying on in relation to any of the individual processing activities we have highlighted above, please contact us using the contact details at the end of this notice.

 

How do we keep your information secure?

We employ security measures to prevent unauthorized access to information that we collect online and through POS. We use a secure online order form for all purchases made via the Website. All data transmitted via this form (including credit card details) is 128bit encrypted so it is transmitted securely. To verify this, when placing an order using the Website a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, in the address bar of your browser window. You can double click this padlock to verify that the secure certificate has been issued to the Website.

Our security is certified by the certificate provider Verisign.

Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

 

  • We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).

  • We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.

Data retention

We will only keep your personal data for as long as necessary for the purposes for which we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

Details of the retention period for different aspects of your personal information are available in our data retention policy, detailed in the table below and covering all key databases held by Ebalut.com

 

Your legal rights

You have the following rights in relation to the personal information that we hold about you:

  • The right to request access to your personal information (commonly known as a “data subject access request”). This enables you to request a copy of the personal information we hold about you and to check we are processing it lawfully.

  • The right to request correction of the personal information we hold about you. This enables you to request that we correct any incomplete or inaccurate information that we hold about you.

  • The right to request erasure of your personal information in some circumstances. This enables you to request that we erase your personal information where there is no good reason for us continuing to process it.

  • The right to object to us processing your personal information. This enables you to object to us processing your personal information where we are relying on a legitimate interest and it impacts on your fundamental rights and freedoms.

  • The right to restrict our processing of your personal information. This enables you to ask us to suspend the processing of your personal information in certain circumstances.

  • The right to data portability. In certain circumstance this enables you to request that we provide you, or a third party, with a copy of the personal information that you provided to us in a structured, commonly used, machine-readable format.

For more information on your legal rights or if you would like to exercise these rights, please contact us on the contact details at the end of this notice.

Revisions to this Privacy Statement

We reserve the right to revise this privacy policy or any part of it from time to time. Please review the privacy policy periodically for changes. This privacy policy was last updated on 9th September 2018.

Unless stated otherwise, our current privacy policy applies from time to time to all information that we have about you.

It is important that the personal information we hold about you is accurate and up-to-date. Please keep us informed of any changes to your personal information.

 

How to Contact us

If you have any questions or concerns about this privacy policy, would like further details on any of the information contained in this notice, or to exercise any of your legal rights please contact us by email at ebalut.com@gmail.com

RETURN POLICY

It is the policy of Ebalut.com to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please return it within 14 days along with your receipt for an exchange or refund, by the original method of payment. To this end, it is our policy that we do not exchange or refund personalised items, special orders, food, alcohol, and beverage items or items worn on the body including perfume, toiletries, jewellery and lingerie, except where the item is faulty. Items must be returned in their original packaging and must be complete, including electrical accessories and manuals where applicable. If a manufacturing fault occurs with your product we will always honour the manufacturer’s guarantee period and will repair or replace the product in accordance with the warranty terms and conditions.

Please see individual products for details. Your statutory rights will not be affected.

 

Items Damaged in Transit

 

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 14 days of taking delivery

 

Defective Items

 

You have the right to return a faulty item within 14 days along with proof of purchase.

Incorrect Items

If we have sent you an incorrect item, please notify our Customer Relations Department as soon as possible or within 14 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

 

Payment Methods

Credit / Debit Cards
PAYPAL

Bank Deposits

Money Transfers

Click and Collect

Cash on Delivery 

Offline Payments

Payment Methods
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